Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by knorretje

rantinghousewife
rantinghousewife
more options

Can't get into Firefox 'at all', have run malaware anti malware, super anti spyware, updated windows, updated drivers, ran 2 anti virus checks, nothing. I can't even get FF to start in safe mode. The original bug report mentioned my Brief extension, so am assuming that is the problem but how do I disable my add ons without being able to access FF itself. Any help would most definitely be appreciated.

Can't get into Firefox ''''''at all'''''', have run malaware anti malware, super anti spyware, updated windows, updated drivers, ran 2 anti virus checks, nothing. I can't even get FF to start in safe mode. The original bug report mentioned my Brief extension, so am assuming that is the problem but how do I disable my add ons without being able to access FF itself. Any help would most definitely be appreciated.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d616a0af-13b9-4836-a6f9-5b1b52111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Read this answer in context 👍 0

All Replies (1)

knorretje
knorretje
more options

Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d616a0af-13b9-4836-a6f9-5b1b52111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.