Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

Please help me to fix my firefox. It has been crashing all day; I'm not even able to open it. Here's the latest crash report:

Crash ID: bp-817787fc-b111-48e7-8318-8e6df2111110

Thanks, R. Payne

Please help me to fix my firefox. It has been crashing all day; I'm not even able to open it. Here's the latest crash report: Crash ID: bp-817787fc-b111-48e7-8318-8e6df2111110 Thanks, R. Payne

All Replies (1)

more options

related bug

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See: