Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot get upgraded App to move into App folder. Every time I open Firefox, the install program tries to run again.

  • 1 reply
  • 16 have this problem
  • 7 views
  • Last reply by cor-el

more options

I upgraded to FF 8.0 but have been unable to get the App to copy over to the App folder. It asks me if I want to overwrite the existing file of the same name. When I try, it tells me it cannot because certain items had to be skipped. It tells me to go to File<Get Info and make sure "Locked" is deselected and that the permissions are all set correctly. However, it does not tell me what these "Items" so I can check them. I have tried to eject the Firefox disk as well as move it to the trash but, no matter what I do, as soon as I open the browser again, the disk pops back up on my desktop and the Application copy window opens back up.

I upgraded to FF 8.0 but have been unable to get the App to copy over to the App folder. It asks me if I want to overwrite the existing file of the same name. When I try, it tells me it cannot because certain items had to be skipped. It tells me to go to File&lt;Get Info and make sure "Locked" is deselected and that the permissions are all set correctly. However, it does not tell me what these "Items" so I can check them. I have tried to eject the Firefox disk as well as move it to the trash but, no matter what I do, as soon as I open the browser again, the disk pops back up on my desktop and the Application copy window opens back up.

Modified by cor-el

All Replies (1)

more options

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.