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When installing 8.0.1 it tells me that it is a corrup file, preventing me from open it.Could you help?

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  • Last reply by cor-el

Max0315
Max0315
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My current version of FIrefox does not open. It gives me a message of "not able to find memory file". I installed the new version 8.0.1, and made sure to saved it in my hard drive and run it to be intalled. Run the wizard and when open it, it tells me that the file is corrupt. By the way, I turned off the firewall because at one point the firewall was preventing to load all components. Any suggestions?

My current version of FIrefox does not open. It gives me a message of "not able to find memory file". I installed the new version 8.0.1, and made sure to saved it in my hard drive and run it to be intalled. Run the wizard and when open it, it tells me that the file is corrupt. By the way, I turned off the firewall because at one point the firewall was preventing to load all components. Any suggestions?

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cor-el
cor-el
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  • Top 10 Contributor
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Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.