Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get Yahoo mail to open correctly--I get a message: "You need to have Javascript enabled in order to use the all-new att.net Mail", but I have Java Script checked--no matter how many times I check it, it won't work!

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

This has been happening for the past two minths or more--I tried downloading the latest updates of Fire Fox, but it doesn't correct the problem. I open my Yahoo mail account just fine in Explorer--but it doesn't have the features of FireFox, and I'd rather be better protected from possible viruses with the warning signs that come with Fire Fox!

This has been happening for the past two minths or more--I tried downloading the latest updates of Fire Fox, but it doesn't correct the problem. I open my Yahoo mail account just fine in Explorer--but it doesn't have the features of FireFox, and I'd rather be better protected from possible viruses with the warning signs that come with Fire Fox!

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).