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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

pjainey
pjainey
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Hello,

For the past 3 days I haven't been able to keep Firefox open for more than 30 seconds or so.

I just made sure my version of Firefox was the newest, updated all my plugins, and updated my mac's software. And I still have the problem.

I tried starting Firefox in safe-mode, but that didn't help.

Here are my crash IDs:

DAA76706-B3E1-4306-A8F9-0FE93EC022DC3/8/1210:11 AM
bp-ee167930-226c-4a9b-87f9-47ddd21203083/8/1210:01 AM
bp-0c6b9fb7-49cf-4eb6-91b0-1c8ad21203083/8/1210:00 AM
bp-80d2e24d-63b6-4dde-91a3-4275521203083/8/129:59 AM
bp-c03932f6-0873-4f17-96c4-0120c21203083/8/129:58 AM
bp-d422c045-529e-4558-b864-0b87d21203083/8/128:31 AM
bp-d8a39e24-6492-4936-b2b8-a1b0f21203083/7/126:52 PM
bp-ced74f91-a1f9-42fe-a092-fa30121203073/7/1210:00 AM
bp-c44cfa5e-4ceb-4549-9954-7d85121203063/6/1212:11 PM
93391F36-04AB-438F-8798-658D2D21DFBD3/5/127:58 PM
bp-d06a0324-8ff7-4ac4-bbca-35e8821203063/5/127:57 PM
bp-45e5248f-0b22-419e-9fbc-4b44b21203063/5/127:57 PM
bp-5a153896-f7d9-4e06-b8eb-ca34821203063/5/127:56 PM
bp-d496088c-8bf8-41ef-8749-efcca21203063/5/127:56 PM
bp-aaa0d4b5-e0ea-40f8-94c0-4812f21203063/5/127:56 PM
Hello, For the past 3 days I haven't been able to keep Firefox open for more than 30 seconds or so. I just made sure my version of Firefox was the newest, updated all my plugins, and updated my mac's software. And I still have the problem. I tried starting Firefox in safe-mode, but that didn't help. Here are my crash IDs:<br /> <br /> <pre><nowiki>DAA76706-B3E1-4306-A8F9-0FE93EC022DC3/8/1210:11 AM bp-ee167930-226c-4a9b-87f9-47ddd21203083/8/1210:01 AM bp-0c6b9fb7-49cf-4eb6-91b0-1c8ad21203083/8/1210:00 AM bp-80d2e24d-63b6-4dde-91a3-4275521203083/8/129:59 AM bp-c03932f6-0873-4f17-96c4-0120c21203083/8/129:58 AM bp-d422c045-529e-4558-b864-0b87d21203083/8/128:31 AM bp-d8a39e24-6492-4936-b2b8-a1b0f21203083/7/126:52 PM bp-ced74f91-a1f9-42fe-a092-fa30121203073/7/1210:00 AM bp-c44cfa5e-4ceb-4549-9954-7d85121203063/6/1212:11 PM 93391F36-04AB-438F-8798-658D2D21DFBD3/5/127:58 PM bp-d06a0324-8ff7-4ac4-bbca-35e8821203063/5/127:57 PM bp-45e5248f-0b22-419e-9fbc-4b44b21203063/5/127:57 PM bp-5a153896-f7d9-4e06-b8eb-ca34821203063/5/127:56 PM bp-d496088c-8bf8-41ef-8749-efcca21203063/5/127:56 PM bp-aaa0d4b5-e0ea-40f8-94c0-4812f21203063/5/127:56 PM</nowiki></pre>

Modified by cor-el

All Replies (4)

JayGarcia
JayGarcia
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Appears to be plugin related. Start Firefox and enter:

http://www.mozilla.org/en-US/plugincheck/

This will check your plugins, update any/all that require updates.

pjainey
pjainey Question owner
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I just went back and updated or disabled any plugin that wasn't up to date.

I still can't keep Firefox open.

Here's the two last crash reports: bp-dffb9f98-8774-472b-910f-fb33f21203083/8/1210:46 AM bp-9ae1cd7a-b7d3-429b-a260-df5bf21203083/8/1210:43 AM

JayGarcia
JayGarcia
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Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE

Rather difficult to diagnose unless someone else here is more familiar than I am. When searching for the reason I came across a lot of entries referencing World Of Warcraft game that causes this same error on the Mac.

In the meantime, uninstall and reinstall Firefox to see if that helps, your profile will remain ok.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: