Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am unable to download pdfs from the web into my downloads folder

trish.painter
trish.painter
more options

Since i did the new update on firefox (8-14?) I am unable to download pdfs from a website into my downloads folder. When I choose to view a pdf in a window, I get a blank window with the urlxxxx. pdf in the top...but a blank window. This is a change in the functioning of my browser since the update... i have changed nothing on preferences or anything I am able to download pdf's into my downloads folder from safari, but really don't want to change all my bookmarks etc from firefox to start using safari. Am on a Mac OS 10.7.4 thanks

Since i did the new update on firefox (8-14?) I am unable to download pdfs from a website into my downloads folder. When I choose to view a pdf in a window, I get a blank window with the urlxxxx. pdf in the top...but a blank window. This is a change in the functioning of my browser since the update... i have changed nothing on preferences or anything I am able to download pdf's into my downloads folder from safari, but really don't want to change all my bookmarks etc from firefox to start using safari. Am on a Mac OS 10.7.4 thanks

Chosen solution

Hi trish.painter,

Try this article: https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

There might have been an acrobat update that borked some settings. Let me know if that helps. Thanks!

Read this answer in context 👍 0

All Replies (3)

Matt_G
Matt_G
more options

Chosen Solution

Hi trish.painter,

Try this article: https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

There might have been an acrobat update that borked some settings. Let me know if that helps. Thanks!

trish.painter
trish.painter Question owner
more options

Hi Matt_G

nope...didn't help. When I typed in pdf into the search bar, nothing came into the content window. thanks for any further assistance you can provide...really hate to have to use safari instead of firefox trish.painter

trish.painter
trish.painter Question owner
more options

Hi Matt_G OK.. the instructions said to enter "pdf" but in the list it should be to type in "portable document format"...I changed the action to acrobat reader and it works now..

thanks for your support! trish.painter