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"1 item" and pointed finger inside message box. Is there a fix for this problem?

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  • 8 have this problem
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  • Last reply by user633449

ChiGuy
ChiGuy
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When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

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user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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