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Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers

  • 5 replies
  • 3 have this problem
  • 9 views
  • Last reply by cor-el

ceallachain
ceallachain
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Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers. I chatted with Comcast and they were the ones who asked me to try accessing from other browsers. And, as indicated I was successful. Only Firefox, the browser I use consistently inhibits my opening of my email at Comcast.net Because of this issue I cannot use Firefox.

Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers. I chatted with Comcast and they were the ones who asked me to try accessing from other browsers. And, as indicated I was successful. Only Firefox, the browser I use consistently inhibits my opening of my email at Comcast.net Because of this issue I cannot use Firefox.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (5)

user633449
user633449
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Please update to Firefox 19 Update Firefox to the latest release

Then Read and try the solutions at Websites look wrong or appear differently than they should

ceallachain
ceallachain Question owner
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I'm already on R19.0 still unable to access email when on comcast.net browser.

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ceallachain
ceallachain Question owner
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Problem resolved after doing a Firefox reset. Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it happens again then try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.