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Is there in fact a real, live MOZILLA TECH SUPPORT PERSON who can respond??

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Laugesen
Laugesen
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Is there ANYONE out there who can identify and correct the problem causing intermittent non-functionality of my ATT/Yahoo email on FF? Evidently this is indeed a FF issue, as my email works fine with another browser on my Ipad. Does Mozilla in fact have in-house tech support people?? To re-iterate the problem as I described it in this forum a week ago--but to which I had no response--I can open the email page, but it does not refresh to load new emails; I cannot compose and send, cannot delete, and cannot open any folders. 

I re-set FF, re-loaded an earlier version (that subsequently up-dated to v.22 on its own), tried System Restore. I spoke with ATT tech support then as well--at least they have live support, for free--and at the conclusion of nearly an hour the problem went away--until today, again--despite the tech's assertion that she did nothing, that perhaps an up-date had not completed loading?

Today I downloaded the FF "Troubleshooter" software--that didn't help, either. I REALLY would appreciate an upper-level technician from Firefox/Mozilla responding to this--with a solution! Thank you!

Is there ANYONE out there who can identify and correct the problem causing intermittent non-functionality of my ATT/Yahoo email on FF? Evidently this is indeed a FF issue, as my email works fine with another browser on my Ipad. Does Mozilla in fact have in-house tech support people?? To re-iterate the problem as I described it in this forum a week ago--but to which I had no response--I can open the email page, but it does not refresh to load new emails; I cannot compose and send, cannot delete, and cannot open any folders. I re-set FF, re-loaded an earlier version (that subsequently up-dated to v.22 on its own), tried System Restore. I spoke with ATT tech support then as well--at least they have live support, for free--and at the conclusion of nearly an hour the problem went away--until today, again--despite the tech's assertion that she did nothing, that perhaps an up-date had not completed loading? Today I downloaded the FF "Troubleshooter" software--that didn't help, either. I REALLY would appreciate an upper-level technician from Firefox/Mozilla responding to this--with a solution! Thank you!

All Replies (3)

user633449
user633449
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This is Mozilla's tech support. Like most providers of free software, mozilla doesn't have a dedicated phone support system, but this site is manned by both staff (like me) and community members. You get support for ATT because you pay monthly to use their services.

You should make sure you update to Firefox 23 (22 is out of date and no longer supported), and try all the steps at your previous post (https://support.mozilla.org/en-US/que.../966272). Specifically, try a new profile or Reset Firefox Refresh Firefox - reset add-ons and settings.

I'm going to lock this thread since it's a duplicate, and please follow up on your previous thread. Thank you!

fixed link ~J99

Modified by John99

John99
John99
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I have unlocked this post because the original is 404 so this is not now a " duplicate"

cor-el
cor-el
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That link isn't working because it has a ')' appended, so locking again.