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Can't create a sync account

  • 3 replies
  • 10 have this problem
  • 6 views
  • Last reply by unconfused

cerafinn
cerafinn
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Firefox sync was not working correctly on my laptop so I decided to delete my old account and start fresh, after trying everything I could think of to fix the problem. However, now I can't create a new account, be it with my old e-mail address or a new one. I keep getting 'Unknown Error' when trying to create a new sync account.

Firefox sync was not working correctly on my laptop so I decided to delete my old account and start fresh, after trying everything I could think of to fix the problem. However, now I can't create a new account, be it with my old e-mail address or a new one. I keep getting 'Unknown Error' when trying to create a new sync account.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

cerafinn
cerafinn Question owner
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I'm not sure that my current profile has anything to do with it--have just tried creating a new account on a desktop that was not connected to my previous sync account.

unconfused
unconfused
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I have a similar issue where I no longer had my recovery key, so I opted to delete my Sync account. But now it won't let me create a new Firefox Sync account because it says my e-mail address is still in use.