Facebook not loading properly
I don't know if this is an issue with Facebook, or an issue with Firefox (maybe someone more "in the know" could tell me), but regardless...
I have had issues TWICE THIS WEEK with Firefox not loading Facebook. While it is easily solvable by resetting Firefox, it is a tad annoying/frustrating to have to re-install my add-ons after the fact.
This isn't an issue with my computer or internet connection though. If I go on Chrome while Firefox is still refusing to load Facebook, Facebook will load just fine on Chrome.
I am currently not having this problem with any other sites. Just Facebook.
EDIT: All things are current on my browser.
title edited by a moderator to reflect the support question asked
Modified by the-edmeister
Chosen solution
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
https://support.mozilla.org/fix-problems-facebook-games-chat-and-more
Read this answer in context 👍 7All Replies (4)
Chosen Solution
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
https://support.mozilla.org/fix-problems-facebook-games-chat-and-more
Thank you, I will try these next time.
Where is the Reload button?
At the right end of the address bar, there is a combined go/stop/reload button.
Modified by jscher2000 - Support Volunteer
Oh, thought so. Just had a different name for it, haha