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Firefox freezes when Flash is loaded

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by dhgqfcay76

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Using Firefox 25, Windows 7 SP1, Flash Version: 11.9.900.117, NVIDIA Driver R331.65

Flash causes Firefox to become unresponsive and 0% CPU used by Firefox or Flash. If Flash is disabled, and all open Flash instances killed, Firefox resumes normal operations. Persists with a brand new profile, and in fact, even after reinstalling entire operating system. Chrome un-impacted, but Nvidia drivers crash so often they're mentioned by name.

Using Firefox 25, Windows 7 SP1, Flash Version: 11.9.900.117, NVIDIA Driver R331.65 Flash causes Firefox to become unresponsive and 0% CPU used by Firefox or Flash. If Flash is disabled, and all open Flash instances killed, Firefox resumes normal operations. Persists with a brand new profile, and in fact, even after reinstalling entire operating system. Chrome un-impacted, but Nvidia drivers crash so often they're mentioned by name.

All Replies (3)

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If you haven't already, disable the Flash Player plugin's protected mode feature. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Other standard recommendations for Flash problems include:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Please note that Chrome, Firefox, and IE each use different Flash player components. Confusing!

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Disabled protected mode. Not using any recorders. Disabled in Firefox, but can't do so in Flash, because it immediately causes the program to lock up.

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Nvidia 560M