Firefox crashes
Starting today my firefox crashes at every startup. I have uninstalled, downloaded the current version and reinstalled with no success. Earlier today it would start in Safe mode, but no longer does. It now crashes even while starting in Safe.
Here are the five latest crash reports: Crash ID: bp-3c4d437b-5059-4766-ac8c-f7e312131125 Crash ID: bp-b2106b2c-4015-4201-b143-fb7e12131125 Crash ID: bp-9a043f37-f592-487f-8187-e2f3d2131125 Crash ID: bp-ad7682a8-de4a-4b5c-966e-e4db92131125 Crash ID: bp-5912970b-aaa2-4b2a-93d0-8fecd2131125
Chosen solution
Did you check if there is an update available?
You can try to contact Trusteer for support and disable Trusteer for now if you can't fix it at the moment.
Read this answer in context 👍 1All Replies (4)
That is a problem with Trusteer Rapport (RapportTanzan25.DLL)
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/report-problem
- http://www.trusteer.com/support/submit-ticket
- http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
- https://www.trusteer.com/support/supported-platforms
Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.
Start Menu > Programs > Trusteer Rapport > Stop Rapport
Thanks. However, it looks like I have Trusteer Endpoint Protection, not Rapport on my computer. Will it help to shut that down?
Chosen Solution
Did you check if there is an update available?
You can try to contact Trusteer for support and disable Trusteer for now if you can't fix it at the moment.
That fixed it. Thank you so much. It showed that it had the latest update, will have to investigate more, but I have it back now!!