Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to install new HP 6520 printer on Firefox browser

  • 1 reply
  • 4 have this problem
  • 8 views
  • Last reply by guigs

cooks2229
cooks2229
more options

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

All Replies (1)

guigs
guigs
more options

Hi

Thank you for contacting support. I understand you bought a new printer, awesome! And now you want the printer to show up as a printer in Firefox.

You can reset the printer settings with these instructions here: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_rese...

Other troubleshooting information can be found in this article. Fix printing problems in Firefox

If you have any other questions we are happy to help.