gmail doesn't work in firefox; does work in internet explorer
Windows 7 Home Premium SP1 Firefox 27.0.1 IE 11.0.9600.16428 my email account is with gmail.com
Everything works fine with IE; I connect to my gmail account and everything works normally. When I use Firefox, I can login to my gmail account with no problem, but when I open an email message, I see the message for 2 or 3 seconds, then I get dumped to a "re-enter your password" page. When I login again, I'm sent back to the same email message, I see it for 2 or 3 seconds, then it's back to the "re-enter your password" page. It doesn't matter which email message I try to view; works fine in IE, but "re-enter your password" in Firefox.
Chosen solution
Does Gmail work better in a private browsing window? This is a test to see whether cookies are a factor. You can create a new private window by either:
- Pressing Ctrl+Shift+p
- orange Firefox button (or File menu) > New Private Window
More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
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Chosen Solution
Does Gmail work better in a private browsing window? This is a test to see whether cookies are a factor. You can create a new private window by either:
- Pressing Ctrl+Shift+p
- orange Firefox button (or File menu) > New Private Window
More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?