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"Sending authenticate login information" timeout error when sending messages

  • 3 replies
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  • Last reply by Matt

tassle
tassle
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Background: I'm switching email providers from Yahoo to Gmail. I'm using Thunderbird to drag and drop email from my old account and upload them to the new gmail account. I'm copying a large number of files as I need to keep 3-years of email for work, and I use the copies stored on the server as my backup in case my computer is stolen etc.

Problem: Thunderbird starts uploading a batch of messages. It runs fine for a while, saying "copying message x of x" until it encounters a message with an attachment. It then says "sending authenticate login information" for a while, then a "connection timed out" error pops up and it stops uploading.

Can anyone advise? Can I increase the timeout time somehow? Would that even help? Cheers,

Adam

Background: I'm switching email providers from Yahoo to Gmail. I'm using Thunderbird to drag and drop email from my old account and upload them to the new gmail account. I'm copying a large number of files as I need to keep 3-years of email for work, and I use the copies stored on the server as my backup in case my computer is stolen etc. Problem: Thunderbird starts uploading a batch of messages. It runs fine for a while, saying "copying message x of x" until it encounters a message with an attachment. It then says "sending authenticate login information" for a while, then a "connection timed out" error pops up and it stops uploading. Can anyone advise? Can I increase the timeout time somehow? Would that even help? Cheers, Adam

All Replies (3)

Matt
Matt
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try disabling email scanning in your anti virus, at lest until your done with this exercise.

tassle
tassle Question owner
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Hi Matt, Cheers for the suggestion. The email module of my anti-virus is already switched off as I wanted to eliminate that as a potential cause. I don't think it's my AV causing the issue. Any other ideas?

Matt
Matt
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Try in Windows safe mode?