When you connect to public WiFi (like at an airport or cafe) you will usually see a web page asking you to agree to certain terms and conditions. This web page is called a captive portal.

Turn off Mozilla VPN to complete the captive portal

Sometimes, the captive portal doesn’t appear when Mozilla VPN is on. Turning the VPN off while you connect to WiFi, then turning VPN on when you’ve connected should work in this case. You’ll see a notification to turn the VPN off when you’re attempting to connect to WiFi. Click on the notification to turn the VPN off. After you’ve completed the captive portal and connected to WiFi, you’ll see a notification reminding you to turn the VPN back on. Just click on the notification to turn VPN back on.

If you don’t see any notifications, just follow these steps:

Before connecting to WiFi - Turn VPN off

1. Open Mozilla VPN and tap the switch to turn it off (it will turn grey when it's off).

   

2. Complete the captive portal.
3. Connect to WiFi.

After connecting to WiFi - Turn VPN on

Once you’ve successfully connected to WiFi, turn Mozilla VPN on to protect your connection.

1. Open Mozilla VPN and tap the switch to turn it on (it will turn green when it’s on.)

   

2. Browse the Web or connect to apps knowing your connection is protected.

Related articles:

• Connecting to unsecured networks while using Mozilla VPN

Learn more:

• What is the Mozilla VPN kill switch?
• Multi-Hop - Encrypt your data twice for enhanced security while using Mozilla VPN