Citibank VISA site diverts me to Login after I'm already logged in.
First, I'm on an iMAC desktop. I have Firefox 3.0. With this version and 2 prior versions I can not use the Citibank VISA site functionality. I can login and I can view my current balance, etc. However, when I attempt to view "CURRENT ACTIVITY" I get bounced to a page that says "page not available, try back later" in RED. No matter how I try to circumvent this very real error message, I get the same result. For just an instant, I can see the information I want, then it abruptly changes pages to the one I cited above.
Safari works just fine. I have had this problem with ONLY Citibank VISA in the last 3 versions of FIREFOX. Is this a Citibank problem or a FIREFOX issue ??? Thank you.
All Replies (2)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > Network > Cached Web Content: Clear Now
and
- Remove Cookies
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
These steps did not resolve the issue. Still seems to be a Firefox issue as my Safari works fine.