Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Playing mp4 audio gives error message "Video can't be played because the file is corrupt"

  • 1 प्रत्युत्तर दें
  • 48
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Gingerbread Man

Krava
Krava
more options

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

चुने गए समाधान

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.
संदर्भ में यह जवाब पढ़ें 👍 4

All Replies (1)

Gingerbread Man
Gingerbread Man
more options

चयनित समाधान

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.