Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I uninstall thunderbird and reinstall it, it is exactly the same, I can't get new install

  • 4 प्रत्युत्तर
  • 3
  • 3 views
  • के द्वारा अंतिम प्रतियुतर dejavu

more options

I installed Thunderbird . had problem. under Authentication I wanted "encrypted password" but when I tried sending email I got dialog box saying my ISP did not support encrypted passwords and to change it to "normal" password, which I did, but every time I send email I get the same message to change password to normal even though I did this.

I uninstalled Thunderbird and reinstalled but it still does the same thing. It's as if I am reinstalling the same download that I removed.

I tried removing program and restarting my computer but same problem ?????

I installed Thunderbird . had problem. under Authentication I wanted "encrypted password" but when I tried sending email I got dialog box saying my ISP did not support encrypted passwords and to change it to "normal" password, which I did, but every time I send email I get the same message to change password to normal even though I did this. I uninstalled Thunderbird and reinstalled but it still does the same thing. It's as if I am reinstalling the same download that I removed. I tried removing program and restarting my computer but same problem ?????

चुने गए समाधान

Well, yes, your settings are stored in your profile. Delete that and you'll have a clean start.

But once you have added a second account, you'll be able to go back and remove the first (broken) one. But why not go to account settings and change it to the correct values? My guess is that you are looking at the incoming account (POP or IMAP) settings and since you are talking about sending, you actually need to be looking at the outgoing (SMTP) settings.

Go down the list of accounts right down the last item, "Outgoing Server (SMTP}" and you'll find more settings there.

संदर्भ में यह जवाब पढ़ें 👍 2

All Replies (4)

more options

चयनित समाधान

Well, yes, your settings are stored in your profile. Delete that and you'll have a clean start.

But once you have added a second account, you'll be able to go back and remove the first (broken) one. But why not go to account settings and change it to the correct values? My guess is that you are looking at the incoming account (POP or IMAP) settings and since you are talking about sending, you actually need to be looking at the outgoing (SMTP) settings.

Go down the list of accounts right down the last item, "Outgoing Server (SMTP}" and you'll find more settings there.

more options
more options

dejavu said

I installed Thunderbird . had problem. under Authentication I wanted "encrypted password" but when I tried sending email I got dialog box saying my ISP did not support encrypted passwords and to change it to "normal" password, which I did, but every time I send email I get the same message to change password to normal even though I did this. I uninstalled Thunderbird and reinstalled but it still does the same thing. It's as if I am reinstalling the same download that I removed. I tried removing program and restarting my computer but same problem ?????
more options

'italic text' thanx for the solution. everything now ticketyboo