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Email: SMTP outbound times out

  • 7 प्रत्युत्तर
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  • 8 views
  • के द्वारा अंतिम प्रतियुतर Mike1067

Mike1067
Mike1067
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Hello, I purchased a new domain and created a new email. The email sends and receives from the providers set up. After Thunderbird had issues sending out I set up GMail to send/receive and that worked too. This has me believing Thunderbird may be the issue here.

Here are the recommended settings:

Username: admin@************.ca Password: Use the email account’s password. Incoming Server: slmp-550-107.slc.westdc.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: slmp-550-107.slc.westdc.net SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.

I attached a screenshot of the settings I have for the outgoing server.

I also cleared the error console then tried to send an email. Here are the issues that came up:

1. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. 2. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 3. Timestamp: 2015-07-25 9:03:57 AM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 4. Timestamp: 2015-07-25 9:03:58 AM Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 5. Timestamp: 2015-07-25 9:04:08 AM Warning: window.controllers is deprecated. Do not use it for UA detection. Source File: chrome://editor/content/ComposerCommands.js Line: 198

Thank you for taking the time to look at my issue.

Hello, I purchased a new domain and created a new email. The email sends and receives from the providers set up. After Thunderbird had issues sending out I set up GMail to send/receive and that worked too. This has me believing Thunderbird may be the issue here. Here are the recommended settings: Username: admin@************.ca Password: Use the email account’s password. Incoming Server: slmp-550-107.slc.westdc.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: slmp-550-107.slc.westdc.net SMTP Port: 465 Authentication is required for IMAP, POP3, and SMTP. I attached a screenshot of the settings I have for the outgoing server. I also cleared the error console then tried to send an email. Here are the issues that came up: 1. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. 2. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 3. Timestamp: 2015-07-25 9:03:57 AM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 4. Timestamp: 2015-07-25 9:03:58 AM Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 5. Timestamp: 2015-07-25 9:04:08 AM Warning: window.controllers is deprecated. Do not use it for UA detection. Source File: chrome://editor/content/ComposerCommands.js Line: 198 Thank you for taking the time to look at my issue.

चुने गए समाधान

As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (7)

Mike1067
Mike1067 प्रश्नकर्ता
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Here is the screenshot

Mike1067 द्वारा सम्पादित

christ1
christ1
  • Top 25 Contributor
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Try 'Normal password' as 'Authentication method'.

Mike1067
Mike1067 प्रश्नकर्ता
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Oh I have. I have changed all the options many times.

christ1
christ1
  • Top 25 Contributor
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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

Mike1067
Mike1067 प्रश्नकर्ता
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Application Basics 

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) slmp-550-107.slc.westdc.net:993, SSL, passwordCleartext
     OUTGOING: slmp-550-107.slc.westdc.net:465, SSL, passwordEncrypted, true

 Crash Reports

 Extensions
   Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 99241aa8-5f06-4973-be94-ebb2e21cf6e
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     plugin.importedState: true

 Graphics

     Adapter Description: NVIDIA GeForce GTX 670
     Vendor ID: 0x10de
     Device ID: 0x1189
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.5330
     Driver Date: 6-17-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17795)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
christ1
christ1
  • Top 25 Contributor
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चयनित समाधान

As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.

Mike1067
Mike1067 प्रश्नकर्ता
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I honestly had that setting previously and it didn't work then. I just changed it as you suggested and it worked.

Thank you!