Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the update to Thunderbird 38.5, I no longer receive emails.

  • 2 प्रत्युत्तर
  • 5
  • 2 views
  • के द्वारा अंतिम प्रतियुतर thundervoid

thundervoid
thundervoid
more options

After the automatic update to Thunderbird 38.5, I can send emails but not receive them. I have Windows 7 and a Comcast email address. I've disabled my Norton Security and still no luck. Thunderbird worked perfectly prior to the update. Any fixes out there? TIA.

After the automatic update to Thunderbird 38.5, I can send emails but not receive them. I have Windows 7 and a Comcast email address. I've disabled my Norton Security and still no luck. Thunderbird worked perfectly prior to the update. Any fixes out there? TIA.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Norton lies about being disabled. Try windows safe mode and see if it suddenly works.

thundervoid
thundervoid प्रश्नकर्ता
more options

Thanks for the quick response, Matt.

I rebooted Windows in safe mode and TB worked. then I rebooted in normal mode and TB worked! I'm not sure why. I had rebooted several times since it stopped working. I'm happy it's running. Thanks for your help.