Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर philipp

pancakepanda
pancakepanda
more options

It keeps crashing at startup. I have tried restarting my computer, and reinstalling Firefox twice, but neither have seemed to work. I have also tried to add troubleshooting information, but that doesn't work either.

Here are the last few Crash IDs:

Crash ID: bp-273a71be-3631-4e0e-a6ed-c9cbd2160407 Crash ID: bp-6d55214f-79a2-4db6-8003-a04602160405 Crash ID: bp-f9badb99-72b6-4f77-8219-7e9752160405

It keeps crashing at startup. I have tried restarting my computer, and reinstalling Firefox twice, but neither have seemed to work. I have also tried to add troubleshooting information, but that doesn't work either. Here are the last few Crash IDs: Crash ID: bp-273a71be-3631-4e0e-a6ed-c9cbd2160407 Crash ID: bp-6d55214f-79a2-4db6-8003-a04602160405 Crash ID: bp-f9badb99-72b6-4f77-8219-7e9752160405

All Replies (1)

philipp
philipp
  • Moderator
more options

hi pancakepanda, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.