Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Temporary Freezing

  • 2 प्रत्युत्तर
  • 13
  • 1 view
  • के द्वारा अंतिम प्रतियुतर sonstein

sonstein
sonstein
more options

On my wife's computer, when she starts Thunderbird, it freezes for 3-8 minutes, and then she gets an unresponsive script error message. The script listed is "script:Chrome://messenger/content/toolbarColor.js:48" If I cancel the script, Thunderbird works so long as it is not closed and restarted. This just started in the past couple of days. I HAVE tried to uninstall and then reinstall Thunderbird, but that had no effect on the issue. She has the latest version of Thunderbird installed, and is using Windows 10 Home.

On my wife's computer, when she starts Thunderbird, it freezes for 3-8 minutes, and then she gets an unresponsive script error message. The script listed is "script:Chrome://messenger/content/toolbarColor.js:48" If I cancel the script, Thunderbird works so long as it is not closed and restarted. This just started in the past couple of days. I HAVE tried to uninstall and then reinstall Thunderbird, but that had no effect on the issue. She has the latest version of Thunderbird installed, and is using Windows 10 Home.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I think she has an add-n to colour here toolbar. at least that is what the script name sounds like.

On the toolbar then  Add-ons and disable that add-on.

sonstein
sonstein प्रश्नकर्ता
more options

The only add-on she has is McAfee, and it has been there for months. Also tried updating Java, which did not help.