Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Wesley: Thanks for the quick response.

Application Basics --- Name: Firefox Version: 49.0 Build ID: 20160916101415 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days ---

All Crash Reports

Extensions ---

Name: Adblock Plus Version: 2.7.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Click&Clean Version: 4.1.1-signed.1-signed Enabled: true ID: clickclean@hotcleaner.com

Name: Internote Version: 3.0.2.1-signed.1-signed Enabled: true ID: {e3631030-7c02-11da-a72b-0800200c9a66}

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Privacy Badger Version: 1.8.1 Enabled: true ID: jid1-MnnxcxisBPnSXQ-eff@jetpack

Name: Tranquility Version: 1.2.1-signed Enabled: true ID: tranquility@ushnisha.com

Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension.15@web2pdf.adobedotcom

Name: iSkysoft iMedia Converter Deluxe Version: 5.1.0 Enabled: false ID: ISVCU@iSkysoft.com

Name: Norton Identity Safe Version: 2016.7.1.9 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Graphics ---

Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Direct2D: true DirectWrite: true (10.0.14393.0) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 20.19.15.4454 Driver Date: 5-4-2016 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 07041028 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo

Important Modified Preferences ---

accessibility.lastLoadDate: 1474592363 accessibility.loadedInLastSession: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage: http://www.bing.com/?pc=COSP&ptag=D061616-A21066F3E7D&form=CONMHP&conlogo=CT3334510 browser.startup.homepage_override.buildID: 20160916101415 browser.startup.homepage_override.mstone: 49.0 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.suggest.searches: true dom.apps.lastUpdate.buildID: 20160916101415 dom.apps.lastUpdate.mstone: 49.0 dom.apps.reset-permissions: true dom.mozApps.used: true dom.push.userAgentID: e8e7487f60254a40a6316423ccf6a217 extensions.lastAppVersion: 49.0 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 49.0 gfx.crash-guard.d3d11layers.deviceID: 0x1916 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4454 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.: 2 gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 139 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1466023188 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471521835 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160916101415 media.gmp-manager.lastCheck: 1474512441 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474423792 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\SIDNEY~1\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\SIDNEY~1\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1473973720 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: true print.printer_Adobe_PDF.print_bgimages: true print.printer_Adobe_PDF.print_duplex: -437918235 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 1 print.printer_Adobe_PDF.print_paper_height: -1.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_unit: 0 print.printer_Adobe_PDF.print_paper_width: -1.00 print.printer_Adobe_PDF.print_resolution: 1200 print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 1.00 print.printer_Adobe_PDF.print_shrink_to_fit: true print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 print.printer_HP_Deskjet_6500_Series.print_bgcolor: false print.printer_HP_Deskjet_6500_Series.print_bgimages: false print.printer_HP_Deskjet_6500_Series.print_duplex: -437918235 print.printer_HP_Deskjet_6500_Series.print_edge_bottom: 0 print.printer_HP_Deskjet_6500_Series.print_edge_left: 0 print.printer_HP_Deskjet_6500_Series.print_edge_right: 0 print.printer_HP_Deskjet_6500_Series.print_edge_top: 0 print.printer_HP_Deskjet_6500_Series.print_evenpages: true print.printer_HP_Deskjet_6500_Series.print_footercenter: print.printer_HP_Deskjet_6500_Series.print_footerleft: &PT print.printer_HP_Deskjet_6500_Series.print_footerright: &D print.printer_HP_Deskjet_6500_Series.print_headercenter: print.printer_HP_Deskjet_6500_Series.print_headerleft: &T print.printer_HP_Deskjet_6500_Series.print_headerright: &U print.printer_HP_Deskjet_6500_Series.print_in_color: true print.printer_HP_Deskjet_6500_Series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_6500_Series.print_margin_left: 0.5 print.printer_HP_Deskjet_6500_Series.print_margin_right: 0.5 print.printer_HP_Deskjet_6500_Series.print_margin_top: 0.5 print.printer_HP_Deskjet_6500_Series.print_oddpages: true print.printer_HP_Deskjet_6500_Series.print_orientation: 0 print.printer_HP_Deskjet_6500_Series.print_page_delay: 50 print.printer_HP_Deskjet_6500_Series.print_paper_data: 1 print.printer_HP_Deskjet_6500_Series.print_paper_height: -1.00 print.printer_HP_Deskjet_6500_Series.print_paper_name: print.printer_HP_Deskjet_6500_Series.print_paper_size_unit: 0 print.printer_HP_Deskjet_6500_Series.print_paper_width: -1.00 print.printer_HP_Deskjet_6500_Series.print_resolution: 600 print.printer_HP_Deskjet_6500_Series.print_reversed: false print.printer_HP_Deskjet_6500_Series.print_scaling: 1.00 print.printer_HP_Deskjet_6500_Series.print_shrink_to_fit: true print.printer_HP_Deskjet_6500_Series.print_to_file: false print.printer_HP_Deskjet_6500_Series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_6500_Series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_6500_Series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_6500_Series.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.donottrackheader.value: 1 privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: forms,history,passwords,tabs,adblockplus services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs.modified: false services.sync.engine.tabs: false services.sync.lastPing: 1474582378 services.sync.lastSync: Thu Sep 22 2016 20:59:39 GMT-0400 (Eastern Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473973720 ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences ---

Places Database ---

JavaScript --

Incremental GC: true

Accessibility --

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features ---

Does the issue occur when you save a bookmark while in Firefox Safe Mode? Safe Mode is a troubleshooting mode that will temporarily disable your add-ons, hardware acceleration and revert some Firefox settings.

If the issue doesn't occur in Safe Mode, it is likely caused by an add-on installed on your browser.

If the issue continues to occur, please let us know.

Found a solution or at least a circumvention: I noticed the there were two "Recently Bookmarked" folders, one of which was grayed out. However the contents of this folder were displayed making them appear as unsorted bookmarks. ( I am guessing that this has to do with Firefox 49 changes to this function.)

Solution: Right clicking the grayed out folder and choosing "Hide Recently Bookmarked" removed the grayed out folder and the display of its contents. The other "Recently Bookmarked" folder (the one that was not grayed out) continues to appear and its contents continues to be displayed when the pointer hovers over its icon.