Malwarebytes says prefs.js is problem want to post info for help
The troubleshooter says
Application Basics
Name: Firefox Version: 50.1.0 Build ID: 20161208153507 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-7d48550a-3273-4bc4-affc-bd8722170107 Submitted: 2 days ago
All Crash Reports
Extensions
Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org
Name: DownThemAll! Version: 3.0.8 Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}
Name: Eraser Version: 2.0.1-signed.1-signed Enabled: true ID: Eraser@vikram
Name: Google Translator for Firefox Version: 2.1.0.5.1.1-signed Enabled: true ID: translator@zoli.bod
Name: Kaspersky Protection Version: 5.0.141-4-20161031140250 Enabled: true ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com
Name: LastPass Version: 3.3.2 Enabled: true ID: support@lastpass.com
Name: Live HTTP headers Version: 0.17.1-signed.1-signed Enabled: true ID: {8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}
Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org
Name: OneTab Version: 1.17.0 Enabled: true ID: extension@one-tab.com
Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Name: 1-Click YouTube Video Downloader Version: 2.4.1 Enabled: false ID: YoutubeDownloader@PeterOlayev.com
Name: Lightbeam Version: 1.3.1 Enabled: false ID: jid1-F9UJ2thwoAm5gQ@jetpack
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1) WebGL2 Renderer: (no info) Hardware H264 Decoding: Yes; D3D11 blacklisted with DLL igd10umd32.dll (9.17.10.4229); Using D3D9 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.14393.351) GPU #1 Active: Yes Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 Driver Version: 9.17.10.4229 Driver Date: 5-27-2015 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 16821043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 520MX Vendor ID: 0x10de Device ID: 0x1051 Driver Version: 21.21.13.7619 Driver Date: 12-1-2016 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e04d68fb0b0ccd77\nvwgf2um Subsys ID: 17621043 RAM: 1024 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo failures: [GFX1-]: [D2D1.1] 4CreateBitmap failure Size(28,30647) Code: 0x80070057 format 0 Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default Crash Guard Disabled Features OpenGL: Reset on Next Restart
Failure Log (#0) Error: [D2D1.1] 4CreateBitmap failure Size(28,30647) Code: 0x80070057 format 0 (#1) Error: [D2D1.1] 4CreateBitmap failure Size(11,12872) Code: 0x80070057 format 0
Important Modified Preferences
accessibility.lastLoadDate: 1460847059 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20161208153507 browser.startup.homepage: https://mail.google.com/mail/u/0/#inbox|web.whatsapp.com|https://web.any.do/ browser.startup.homepage_override.buildID: 20161208153507 browser.startup.homepage_override.mstone: 50.1.0 browser.tabs.remote.autostart.2: true browser.tabs.remote.disabled-for-a11y: true browser.urlbar.maxRichResults: 12 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true dom.push.userAgentID: 52b2d35da060403ba50b1b76c7ec9033 extensions.lastAppVersion: 50.1.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 50.1.0 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 3 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0116 gfx.driver-init.driverVersion: 9.17.10.4229 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: https://uk.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=435371&p= media.benchmark.vp9.fps: 167 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1463047270 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471454418 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161208153507 media.gmp-manager.lastCheck: 1483880600 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1477497761 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Richard\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Richard\AppData\Local\Temp\WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1483392398 places.history.expiration.transient_current_max_pages: 94467 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Foxit_Reader_PDF_Printer.print_bgcolor: false print.printer_Foxit_Reader_PDF_Printer.print_bgimages: false print.printer_Foxit_Reader_PDF_Printer.print_duplex: -437918235 print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom: 0 print.printer_Foxit_Reader_PDF_Printer.print_edge_left: 0 print.printer_Foxit_Reader_PDF_Printer.print_edge_right: 0 print.printer_Foxit_Reader_PDF_Printer.print_edge_top: 0 print.printer_Foxit_Reader_PDF_Printer.print_evenpages: true print.printer_Foxit_Reader_PDF_Printer.print_footercenter: print.printer_Foxit_Reader_PDF_Printer.print_footerleft: &PT print.printer_Foxit_Reader_PDF_Printer.print_footerright: &D print.printer_Foxit_Reader_PDF_Printer.print_headercenter: print.printer_Foxit_Reader_PDF_Printer.print_headerleft: &T print.printer_Foxit_Reader_PDF_Printer.print_headerright: &U print.printer_Foxit_Reader_PDF_Printer.print_in_color: true print.printer_Foxit_Reader_PDF_Printer.print_margin_bottom: 0.5 print.printer_Foxit_Reader_PDF_Printer.print_margin_left: 0.5 print.printer_Foxit_Reader_PDF_Printer.print_margin_right: 0.5 print.printer_Foxit_Reader_PDF_Printer.print_margin_top: 0.5 print.printer_Foxit_Reader_PDF_Printer.print_oddpages: true print.printer_Foxit_Reader_PDF_Printer.print_orientation: 0 print.printer_Foxit_Reader_PDF_Printer.print_page_delay: 50 print.printer_Foxit_Reader_PDF_Printer.print_paper_data: 1 print.printer_Foxit_Reader_PDF_Printer.print_paper_height: 11.00 print.printer_Foxit_Reader_PDF_Printer.print_paper_name: print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit: 0 print.printer_Foxit_Reader_PDF_Printer.print_paper_width: 8.50 print.printer_Foxit_Reader_PDF_Printer.print_resolution: 600 print.printer_Foxit_Reader_PDF_Printer.print_reversed: false print.printer_Foxit_Reader_PDF_Printer.print_scaling: 1.00 print.printer_Foxit_Reader_PDF_Printer.print_shrink_to_fit: true print.printer_Foxit_Reader_PDF_Printer.print_to_file: false print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_left: 0 print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_right: 0 print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top: 0 print.printer_HP_ENVY_4500_series_(Network).print_bgcolor: false print.printer_HP_ENVY_4500_series_(Network).print_bgimages: false print.printer_HP_ENVY_4500_series_(Network).print_duplex: -437918235
All Replies (4)
Specifically, what doesn't Malwarebytes like about the prefs.js file?
Unfortunately, the "Important Modified Preferences" listing isn't a complete version of what's in the prefs.js file.
What was the full error message? It might include a line number that is the problem.
"Specifically, what doesn't Malwarebytes like about the prefs.js file?
Unfortunately, the "Important Modified Preferences" listing isn't a complete version of what's in the prefs.js file."
This is the data after, I let malwarebytes quanrantine the prefs.js file. These are the emtries after the printer stuff:
privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true security.sandbox.content.tempDirSuffix {45092b77-7706-4c59-b4c1-7f8d56fd003f} services.sync.declinedEngines addons,forms,history services.sync.engine.addons false services.sync.engine.history false services.sync.engine.prefs.modified false services.sync.lastPing 1483880567 services.sync.lastSync Mon Jan 09 2017 12:27:25 GMT+0000 (GMT Standard Time) services.sync.numClients 1 storage.vacuum.last.index 2 storage.vacuum.last.places.sqlite 1482326217 storage.vacuum.last.queue.sqlite 1481935609 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.
Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.26.2 3.26.2 NSSSMIME 3.26.2 3.26.2 NSSSSL 3.26.2 3.26.2 NSSUTIL 3.26.2 3.26.2 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1
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FredMcD said
What was the full error message? It might include a line number that is the problem.
There was no more info thanks. I saw something on the malwarebytes forum that said that this file modifies the preferences.js and that the change could have been allowing mixed content or pup did not know what that might be refering to but seemed that if the prefs.js was deleted I would not be adversely affected as I had made no customizations to speak of.
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