Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"How to run Firefox when your profile is missing or inaccessible" article is too complicated! It's not helping me.

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 19 views
  • के द्वारा अंतिम प्रतियुतर cor-el

hallieg123
hallieg123
more options

When I try to install Firefox on my Macbook Pro, I get this error message. But the Help articles on this topic are too complicated; there are too many options and I don't know which one applies to me.

Firefox was on my Macbook at one time but I must have uninstalled it. I did find a default profile (as instructed in the Help article) but I don't know what to do with it.

I have OS X El Capitan 10.11.6.

Thanks for any help I can get!

When I try to install Firefox on my Macbook Pro, I get this error message. But the Help articles on this topic are too complicated; there are too many options and I don't know which one applies to me. Firefox was on my Macbook at one time but I must have uninstalled it. I did find a default profile (as instructed in the Help article) but I don't know what to do with it. I have OS X El Capitan 10.11.6. Thanks for any help I can get!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are there still profile folders present if you check this in the Finder?

  • ~/Library/Application Support/Firefox/Profiles/

In Mac OS X v10.7 and later, the "~/Library" folder in the Home directory is a hidden folder.

Try to use the Profile Manager to create a new profile. On mac you need to use a Terminal window to start Firefox via a command line.

See "Creating a profile":