Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Open to a blank page, can't use ANYTHING

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 26 views
  • के द्वारा अंतिम प्रतियुतर FredMcD

more options

I open Firefox and have a blank page. Can't open settings, options, go to any websites. Other browsers work. Tried reinstalling, restarting computer.

I try to use Troubleshooting mode BUT Firefox doesn't close properly. If I close it with X but it still shows as running in Task Manager and things like Uninstall/Re-install and re-opening Firefox won't work until I terminate one of the two running processes.

Worth noting is that when I re-install/re-download, when the installation process finished, I got a "vcruntime140_1.dll was not found" message.

It stopped working after I installed the NET framework that League of Legends requires.

After setting up my laptop, I had to set downloads to go to my D drive. Could this have impacted Firefox if it tried to update after this change? AFAIK, all files were+are in my C drive that are involved with Firefox, just trying to provide all the information that I can.

I open Firefox and have a blank page. Can't open settings, options, go to any websites. Other browsers work. Tried reinstalling, restarting computer. I try to use Troubleshooting mode BUT Firefox doesn't close properly. If I close it with X but it still shows as running in Task Manager and things like Uninstall/Re-install and re-opening Firefox won't work until I terminate one of the two running processes. Worth noting is that when I re-install/re-download, when the installation process finished, I got a "vcruntime140_1.dll was not found" message. It stopped working after I installed the NET framework that League of Legends requires. After setting up my laptop, I had to set downloads to go to my D drive. Could this have impacted Firefox if it tried to update after this change? AFAIK, all files were+are in my C drive that are involved with Firefox, just trying to provide all the information that I can.

चुने गए समाधान

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (1)

more options

चयनित समाधान

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads