Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I lost my bookmarks after someone logged in to my account, How do I recover them?

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 23 views
  • के द्वारा अंतिम प्रतियुतर FredMcD

Ajithesh
Ajithesh
more options

I lost all my bookmarks after someone logged in to my account and they even changed my password also they switched my primary mail as my secondary mail. I managed to change my password and gain back access to my account. They changed my password and my bookmarks were gone now, I've saved my important notes, lectures and classes. I have recovery keys of my account and all proofs that the account belongs to me. Please help me with this. Thank You!

I lost all my bookmarks after '''someone logged in''' to my account and they even '''changed my password''' also they '''switched my primary mail as my secondary mail'''. I managed to change my password and gain back access to my account. They changed my password and '''my bookmarks were gone now''', I've saved my important notes, lectures and classes. I have recovery keys of my account and all proofs that the account belongs to me. Please help me with this. '''Thank You!'''

All Replies (1)

FredMcD
FredMcD
more options

Unless you have a backup somewhere . . . .


Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.