Repeated crashes with FF ESR recently
My up-to-date version of Firefox ESR (94.3), running under up-to-date Windows 7 Professional (I always install the latest Windows Security updates), has recently (I am not sure whether this was after the latest update on Nov. 2, or after an update of some other software, such as IOBit's Advanced System Care) started crashing repeatedly. This almost never happened before. And when I allow the Mozilla Crash Report to send in a report, it never manages to do so, but hangs while showing the status symbol for sending a report.
All Replies (3)
Did any reports get submitted?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
When a crash report fails, it means the servers decided they don’t need that report.
About:Throttling “You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:
My Firefox crashed but did not submit the crash report.
Actual results:
I tried to manually send the report, and the system gave me the message: About Throttling
Expected results:
If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?
Does the Windows Event Viewer capture this crash ?
Boot the computer in Windows Safe Mode with network support to see if that has effect.