Firefox Mobile Freezes Sign-in/Sync
I have a samsung sm-a215u1, with Firefox Mobile installed from the app store. When I try to sign in, the app freezes. I can't enter any email address, the cancel link does not work either. If I use the QR code to sign in, it doesn't let me confirm pairing on the Samsung. None of the links work after the confirm pairing screen comes up.
Suggestions?
All Replies (6)
Hi
Are you able to take a screenshot of the screen where Firefox for Android freezes (with any personal data obscured)?
Does this help?
Thank you. I will remove that image as it has your IP address and this is a public forum.
Are you seeing a pairing confirmation message appear in your other copy of Firefox?
It only says to confirm on device.
Do you see a message appear in your other copy of Firefox?
On the desktop, it stops at Approval Now Required on you other device.
The cell phone stops at Confirm Pairing - the blue confirm pairing button changes colour and then freezes. I cannot click on anything in Mozilla after. I just let it continue to try pairing until I get a screen that says " Pairing not successful" with a red button that says "Unexpected Error".
Thank you in advance for your help.