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Cannot change email in my account nor delete my Firefox account

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 7 views
  • के द्वारा अंतिम प्रतियुतर sr

sr
sr
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To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

चुने गए समाधान

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Is the email going to a "spam" or "junk mail" folder?

You will need to be able to access your account for it be deleted.

sr
sr प्रश्नकर्ता
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चयनित समाधान

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.