The update history tells you the last properly logged update. It does not mean that is the version you are actually using. You are probably getting that error because the history has not recorded the last update.

You can find out what version is being used in either of the following locations:

• Menu icon > Help > About Thunderbird

OR

• Menu icon > Help > More Troubleshooting Information
• Under 'Application Basics'
• Second line 'Version'

See if clearing all the old cache helps.

Exit Thunderbird. Access this location.

• C:/Users/User Account/Appdata/Local/Thunderbird/Profiles/

In the 'Profiles' folder - Delete the 'profile name' folder.

Please note you must be in the Appdata 'Local' folder - not the 'Roaming' folder as that contains your profile and emails. You do not want to delete anything in the 'Roaming' folder.

You can get to the Appdata folder by doing the following: In bottom search type : %Appdata% and select the 'Appdata' app option Then you can click on 'Local', then 'Thunderbird' and finally 'Profiles'

See image below as guide.

Then restart Thunderbird.

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