Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Forgotten Thunderbird password, new hard drive

  • 2 प्रत्युत्तर
  • 0 यह समस्या है
  • 8 views
  • के द्वारा अंतिम प्रतियुतर anne4

anne4
anne4
more options

The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird?

The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird?

चुने गए समाधान

You say he knows the xfinity/comcast password. So use that. If it is unknown you will need to contact xfinity to have them reset it.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

चयनित समाधान

You say he knows the xfinity/comcast password. So use that. If it is unknown you will need to contact xfinity to have them reset it.

anne4
anne4 प्रश्नकर्ता
more options

My husband said this worked perfectly. Thanks so much for your help. He has an additional problem I will post separately.