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Changed Comcast password, now TB can't get in

  • 2 प्रत्युत्तर
  • 0 यह समस्या है
  • के द्वारा अंतिम प्रतियुतर jMac

jMac
jMac
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I changed my Comcast password, and TB won't work and asks me for the new password. I give it my new password, but it doesn't work.

Does Comcast use the same password for my online account as my main email, or are they different?

How can I fix this problem?

PS - I can log on and receive email to me but I can't send email - even to myself. It asks for the password but it doesn't work.

Added - I tried to install TB on a new computer. All I used to have to do is enter my email address and password and it would set it up. Now it says that is has to search for my XFinity ID (it shows my house address), but it can't find my Xfinity ID. Same problem?

I changed my Comcast password, and TB won't work and asks me for the new password. I give it my new password, but it doesn't work. Does Comcast use the same password for my online account as my main email, or are they different? How can I fix this problem? PS - I can log on and receive email to me but I can't send email - even to myself. It asks for the password but it doesn't work. ---------------- Added - I tried to install TB on a new computer. All I used to have to do is enter my email address and password and it would set it up. Now it says that is has to search for my XFinity ID (it shows my house address), but it can't find my Xfinity ID. Same problem?

jMac द्वारा सम्पादित

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jMac
jMac प्रश्नकर्ता
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--- moved to question ---

jMac द्वारा सम्पादित

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jMac
jMac प्रश्नकर्ता
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Well, about 5 hours after the problem started, it seems to have cleared up, and I didn't change anything. Maybe it was an Xfinity/comcast problem. At least it seems to be working, albiet slowly.

Well, now it quit working again.

jMac द्वारा सम्पादित

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