Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am trying to restore bookmarks to Version 5 from a backup I made from Version 4.+. I get an error message "Unable to process backup file." What's wrong?

  • 2 प्रत्युत्तर
  • 8
  • 1 view
  • के द्वारा अंतिम प्रतियुतर denvercary

denvercary
denvercary
more options

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

denvercary
denvercary प्रश्नकर्ता
more options

Thank you so much for you reply. I just got back in to town and have not had a chance to try the suggested solutions. Now, at least, I have someplace to start. Thank you again.