Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated to 15.0 and will not even start.

  • 3 प्रत्युत्तर
  • 2
  • 4 views
  • के द्वारा अंतिम प्रतियुतर user633449

bstites_34
bstites_34
more options

So Firefox updated me last night to 15.0 so it loaded and wanted to restart the browser. So I let it do it's thing and attempted to reopen it and it acted like it wanted to open, but did not. A window didnt even pop up. I restarted my laptop several times and that did not do the trick. I even tried downgrading and still nothing.

Is it a problem on my computer or is it a problem with Firefox?

Thanks!

So Firefox updated me last night to 15.0 so it loaded and wanted to restart the browser. So I let it do it's thing and attempted to reopen it and it acted like it wanted to open, but did not. A window didnt even pop up. I restarted my laptop several times and that did not do the trick. I even tried downgrading and still nothing. Is it a problem on my computer or is it a problem with Firefox? Thanks!

All Replies (3)

bstites_34
bstites_34 प्रश्नकर्ता
more options

You guys can disregard. I figured it out

user633449
user633449
more options

Try this:

  1. Uninstall Firefox from your control panel. Make sure you don't delete your personal data.
  2. go to C, Program files (it may be called program files(x86)), delete the Mozilla Firefox folder
  3. open Internet Explorer, and go to www.getfirefox.com. Reinstall Firefox.
user633449
user633449
more options

Can I ask what you did to figure this issue out? To help out future users :) Thank you!