Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox sync email password recovery is not working.

  • 1 प्रत्युत्तर दें
  • 5
  • 3 views
  • के द्वारा अंतिम प्रतियुतर Andrew

drsandhumd
drsandhumd
more options

My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following:

Oh dear.

Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.

Please try again later when we've wrestled him back onto the treadmill.

If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following: Oh dear. Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe. Please try again later when we've wrestled him back onto the treadmill. If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Have you looked at https://support.mozilla.org/en-US/products/firefox/sync ?