some sites work sometimes but seem corrupted other times.
I'll be on a site- such as Yahoo or Facebook, and they will be working fine. But then they stop working when I go to another site and then try to come back. They appear corrupted, and for things like FB, I can't log in. I have reset Firefox and it works, but eventually the same problem comes back. I want to know how to fix this without having to continually reset Firefox. When this happens, I'll try various sites, and some will work, and some will not. I get no error messages or alerts when this happens. This is happening on a brand new laptop which runs Windows 8. I haven't installed a bunch of add-ons or anything, so I don't think it's that. I really don't know what is going on.
All Replies (5)
Please reload the webpage while bypassing the cache using one of the following steps:
- Hold down the Shift key and click the Reload button with the left mouse key.
OR
- Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
- Press Command + Shift + R (Mac)
See if this helps solve the issues you had and please report back to us! ________________________________________________________________________________
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
- Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
Hello. I also have this problem on a new laptop (Windows 8 64 bit, 8Gb). Hitting "shift + reload" corrects my garbled webpages. So what is the next step in fixing the overall problem? Before trying the "shift + reload" cache bypass, I was running CCleaner to clear the cache but it is a time waster since I have to do it around ten times a day and the active browser needs shut down before hand! I like Firefox and need it for running Zotero, so I would like to help bring about a solution. Thanks for your time. mbiren
Which security software (firewall, anti-virus) do you have?
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
Hi co-rel. Thanks for the questions/suggestions. Windows Firewall is my current firewall and I have followed the suggestion in one of your links (removing the Firefox entry of allowed apps and re-adding it). I'll keep you posted how it turns out. Cheers, mbiren.