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Thank you!

From your system details I can see an addon called HomeTab.

That addon is not avaible on addons.mozilla.org or I can't find it myself.

Can you remove that addon and try again?

hi..this is the page i get when i start up firefox.. AND this 'start page' also shows when i open a new tab which i also don't want.. this i have also tried to change using about:config . i have tried just about everything i know ..

how did you see the home tab?? i didn't find it in my add on section as i searched.. and now i did... derr.. i looked for it there aswell.. :o thank you so much for your time.. .. i have now removed it.. i am now going to set my homepage and restart firefox... fingers crossed...  :D

YESSSSSS.... thank you so much.. problem solved  :*

Note that your System Details List shows a user agent override pref that is active:

general.useragent.override: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0; WUID=948874ab6044e56b41e2d0a02f341f00; WTB=6787) Gecko/20100101 Firefox/24.0 

You may need to keep an eye on this afeter Firefox updates to the next version.

Also note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

• http://kb.mozillazine.org/Preferences_not_saved

oh.. ok.. :o this is all new ground for me with user agent override and user.jf files..i haven't a clue! . thanks for the link, i shall be reading through that shortly. before i do that though, can you tell me ... this user.js file..can i simply delete it? and that other thing you mentioned... the override pref.. you say i should keep an eye on it when firefox updates.. what exactly should i do? sorry for being a bit dumb here but like i said,, totally new ground..i'm confused.. thanks for the support x

well i found the user.js file & opened it.. oh dear.. i don't know what it all means???

in the user.js file it says search.us.com .. i googled it and apparently it's a browser hijacker and should be removed.

More information about user.js can be found here

• User.js file

What other entries the file user.js contains?

i have now removed the user.js file and i modified the keyword.URL. firefox now starts up how i want it to. just one more question.. should i do anything with the 'user.js.BAK' file? or can i just leave that? thanks x

i did a computer restart and everything seems to be working just fine now and the 'search.us.com' seems to be completely gone.

a BIG thank you for all your support.

I am not sure but user.js.BAK must be backup file for user.js.

I also would recommend to reset general.useragent.override from about:config

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

Go to Firefox > Help > Troubleshooting Information. Click the "Reset Firefox" button. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. Firefox will open with all factory defaults applied. Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

hi... thanks.. i've now removed the user.js.BAK file aswell and i've checked the general.useragent.override and it looks ok (is it what it should be?).. i don't think i need to reset it... but saying that i don't actually understand it  :) so i don't know..

i don't need to reset firefox because my problem has been fixed. :) i have restarted my computer several times just to check and it's working how i want it to.. thanks anyway..

you are welcome Katrina :)

ohhh right!! i have been educating myself as i didn't understand what this user.agent.override.pref meant .. now i get it.. yes i will keep an eye on that when firefox next updates...at the moment everything is running smoothly so i'm going to leave it as it is for now. but at least now i know what it all means.. ahh you learn something new every day  :-) thanks everyone x