We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

How to remove HQ-Video-Professional virus?

  • 3 odgovora
  • 1 ima ovaj problem
  • 1 prikaz
  • Posljednji odgovor od Michael Verdi

Farhan23
Farhan23
more options

I have no idea how the hell this virus has gotten into my FF, but the fact is I cannot get rid of it. Here are the steps I've tried:

1. Uninstall FF completely. 2. Removed Mozilla and Firefox directories throughout the system. 3. Removed all Mozilla and Firefox registry keys. 4. Reinstall fresh. Virus still there.

5. Repeated steps 1-4. 6. Ran Malwarebytes Anti-Malware Free. 7. It detected and removed the malware. 8. Rebooted. 9. Ran FF. Virus still there.

I've also tried 'deeply' removing FF using Revo Uninstaller. No luck. Virus still there.

Scanned system using nod32 completely. It didn't even detect it.

I am at my wit's end. How to remove the virus? At this point, I'm even contemplating a format windows and clean install. But that means wasting 2-3 days in reinstalling and setting up everything from scratch.

Interestingly, this virus affects only Firefox.. IE and Chrome run fine. But my suspicion is the virus must be using bandwidth in the background, or may even download and install other malware and virii.

Any suggestions?

I have no idea how the hell this virus has gotten into my FF, but the fact is I cannot get rid of it. Here are the steps I've tried: 1. Uninstall FF completely. 2. Removed Mozilla and Firefox directories throughout the system. 3. Removed all Mozilla and Firefox registry keys. 4. Reinstall fresh. Virus still there. 5. Repeated steps 1-4. 6. Ran Malwarebytes Anti-Malware Free. 7. It detected and removed the malware. 8. Rebooted. 9. Ran FF. Virus still there. I've also tried 'deeply' removing FF using Revo Uninstaller. No luck. Virus still there. Scanned system using nod32 completely. It didn't even detect it. I am at my wit's end. How to remove the virus? At this point, I'm even contemplating a format windows and clean install. But that means wasting 2-3 days in reinstalling and setting up everything from scratch. Interestingly, this virus affects only Firefox.. IE and Chrome run fine. But my suspicion is the virus must be using bandwidth in the background, or may even download and install other malware and virii. Any suggestions?

Svi odgovori (3)

Michael Verdi
Michael Verdi
more options

Please try resetting Firefox. Instructions are in this article - Refresh Firefox - reset add-ons and settings

Let me know how that goes,
Michael

Farhan23
Farhan23 Vlasnik pitanja
more options

That didn't work. The virus is still there.

Michael Verdi
Michael Verdi
more options

Ok it looks like this is indeed malware. I found these instructions that look helpful - http://malwaretips.com/blogs/hq-video-professional-removal/