We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Firefox crashes

  • 6 odgovora
  • 1 ima ovaj problem
  • 6 prikaza
  • Posljednji odgovor od dlkramnic

more options

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Izabrano rješenje

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

Pročitaj ovaj odgovor u kontekstu 👍 1

Svi odgovori (6)

more options

Addendum to my ?-I found the crash report files, but it's Greek to me.

more options

Odabrano rješenje

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

more options

the-edmeister said

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html
more options

This worked. I must have downloaded just an update. I have a working browser, just nee to figure out why my WiFi adapter won't connect to the router.

more options

Could you post the crash ID of that crash report?

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

Redownloading the correct version if Firefox did the trick. Thank you, gentlemen.