We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

i am unable to restore my data from previous syn.my mail id & pass are correct though.

  • 1 odgovor
  • 3 imaju ovaj problem
  • 11 prikaza
  • Posljednji odgovor od the-edmeister

more options

yesterday i signed in from my mail id. sync. the whole data . then i installed a window 7 because of some problems. when, now i reinstall Mozilla Firefox , there is no data exist like history, passwords etc. What should i do ? Please help to recover my data. My laptop device is dell inspiron 5110.

yesterday i signed in from my mail id. sync. the whole data . then i installed a window 7 because of some problems. when, now i reinstall Mozilla Firefox , there is no data exist like history, passwords etc. What should i do ? Please help to recover my data. My laptop device is dell inspiron 5110.

Svi odgovori (1)

more options

Sorry, but Sync wasn't intended to be used as a backup media for the purpose of reinstalling the operating system. Sync was made to synchronize multiple Firefox installations on multiple devices. The big difference is that if the user reinstalls one device, another device would have the user's data should 'something' happen.

One problem that I see posted here is when the user tries using Sync with only one device - the user resets the Sync password and that wipes their data from the Sync server. A different password won't decrypt any saved data - the old password held the "key" for the encryption algorithm; a different password makes the saved data useless.