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Firefox 58.0 not working. The screen is blank. I have uninstalled and reinstalled, refreshed. Still nothing.

  • 10 odgovora
  • 2 imaju ovaj problem
  • 1 prikaz
  • Posljednji odgovor od cthegraves

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Since Firefox updated to 58.0, 4 of my machines can't browse the internet via Firefox. IE and Google Chrome work fine. The Firefox screen remains blank. I have uninstalled and reinstalled. I have done a refresh, but still nothing. Any ideas would be most helpful.

See attached screen shot of the blank Firefox screen.

Thanks!

Scott

Since Firefox updated to 58.0, 4 of my machines can't browse the internet via Firefox. IE and Google Chrome work fine. The Firefox screen remains blank. I have uninstalled and reinstalled. I have done a refresh, but still nothing. Any ideas would be most helpful. See attached screen shot of the blank Firefox screen. Thanks! Scott

Svi odgovori (10)

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hi, which security software are you using on the affected system?

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Webroot on all 4 systems

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thanks, can you please make sure that you update to webroot secureanywhere 9.0.19.36 at least, which is available from http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

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Yes, it is 9.0.19.43

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can you try disabling the identity webshield and see if this is making any difference?

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where do I do that?

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in the main webroot interface there's an entry about identity protection > identity shield. please see how firefox is behaving after a restart when you have turned this setting off.

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Yeah, that does not work either. I have downgraded to 57.0 from 58.0. I will wait for Mozilla to fix the issue between Webroot and Firefox. Thanks for all of your help. See attached.

Thanks!

Scott

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we have released firefox version 58.0.1 now which contains a fix for the page loading issue. it also patches a critical vulnerability in the browser, so please update as soon as possible...

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Done, works great! Thank you!