I'm not sure who you mean with 'you'. Neither Thunderbird nor Mozilla are an email provider. Neither will send you any messages.

You'll need to work with your email provider to resolve your password problems.

The password reset demands were directly from Thunderbird email program and your "community support forum." No problems came from my Web Mail source. The main grinding puzzle was that you were sending a password solution back to the same Thunderbird email program which had become locked shut by your last update. I could find no way to get into it and retrieve your reset. For some puzzling reason the password reset also did not go to my iPad Pro which has a separate email program, nor to my core Web Mail source either. So my email was unreachable for about a week. Apparently you have realized these issues. My email inbox has just magically opened without a password reset. Hope it stays open. I suggested using cell phone text messages in such an emergency situation. Many companies use that, such as Vanguard Mutual Funds which has many millions of investors.

I have the same issue that every time I get my emails on my iPad and then switch to my desktop WIN 10 I get an error message saying TWC (TimeWarner) responded that they are locked by another session and asks me to reset. This is NOT a server problem with my email host roadrunner.com it is a Thunderbird issue that apparently does not allow access of more than 1 device as it sees my iPad linked to my roadrunner accts and then comes back with the error message. I worked with TWC Techs and this is what we found. They get many calls on this. RESOLVE: I have to shut off my bluetooth and my wi-fy on the iPad and then re-boot my desktop so it re-logs into my Thunderbird and emails. Sometimes takes more than once.

Mozilla needs to fix this bug.

The password reset demands were directly from Thunderbird email program

You certainly will not get any emails from the 'Thunderbird email program'.

The password reset demands were ... from ... your "community support forum."

So are we talking about your support forum account? On the other hand, the fact that you're posing here proves your support forum account works just fine. So I'm still not sure what email and for which account exactly you're talking about. Please be more specific.

So my email was unreachable for about a week. Apparently you have realized these issues.

Once again, who do you mean with 'you'? Neither Thunderbird nor Mozilla are an email provider. Neither will send you any messages. You may want to talk to your email provider though.

My email inbox has just magically opened without a password reset.

So we're talking about the email account you set up with your email provider? Then talk to them. Neither Thunderbird nor Mozilla have got anything to do with that.

I suggested using cell phone text messages in such an emergency situation.

Not sure what you're talking about.

larrygene,

please start a new topic for your problem. https://support.mozilla.org/questions/new

christ1 you clearly are NOT reading the issues. We are NOT getting emails from thunderbird we are getting "ERROR MESSAGES" and being locked by the program demanding to reset the password we have set up in Thunderbird because Thunderbird's password file gets locked. Thunderbird sends to our provider but sees that Applemail is using it as well and Thunderbird says it is in use already. Not a provider issue it is Mozilla issue.

Larrygene, you are the one that clearly does not know how email and or this forum works. The OP asked about getting SUMO to email his email account password to him. SUMO is this forum. It has NOTHING to do with anyone's email account and more specifically it is NOT going to email you a password for your email account. As the OP pointed out that would not work since you cannot access your email. People fill out the forgotten password form for this help forum all the time thinking they are resetting their email password. SUMO will email you your password for this forum if you forget that but it still has NOTHING to do with your email account or that password. As as pointed out, your problem has nothing to do with this posting and you should open your own thread with details of your issue. If your email password works okay with other applications then something else is preventing you from logging into your email with Thunderbird.

You do not get email from Thunderbird. You use Thunderbird or any other email client to access your email providers server and view your email. Thunderbird does not have a password file to get locked so I have no idea what you mean by that. Mozilla has not had anything to do with Thunderbird for over 4 years now so I highly doubt you can blame them.

So if you want help, open a new thread of your own and state what your real issue is. Include any and all error messages in that thread.

Yes Thunderbird does have a password file or it would not be able to send the password to link to your email account on whatever server you are using.

[Personal attack removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

larrygene, you cannot close this thread since it was not started by you as it was started by Jim0750.

You just came in and hijacked this thread for your own help on a different issue(s).

I would split your posts and the replies to your posts off to be as a new thread if I could but this forum software currently does not have that future.

If you want to get help on your issues with the Thunderbird email client then start a new thread and do be nice if you do as people here are volunteering their time to help on this community forum.

Btw https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_posting-support-requests

Do not re-use existing threads started by others, even if they are seemingly on the same subject. Ask a new question instead.

SUMO is in reference to the support.mozilla.org site to be clear.