Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Bank does not recognise computer anymore following latest Firefox update

  • 1 odgovor
  • 1 ima ovaj problem
  • 8 prikaza
  • Posljednji odgovor od cor-el

mp
mp
more options

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Svi odgovori (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I see in the System Details list that you use Trusteer.

Is this an issue reported by Trustreer or related to this software ?

Did you check for issues with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window