Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

crash problem [I have Report ID]

  • 2 odgovora
  • 1 ima ovaj problem
  • 8 prikaza
  • Posljednji odgovor od FredMcD

mhzavareh90
mhzavareh90
more options

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs:

1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611

2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611

Thanks for any help.

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs: 1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611 2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611 Thanks for any help.

Svi odgovori (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)

OS Windows 10 OS Version 10.0.17134

bp-53f7a982-8f99-42c4-b182-5d3a50200611 bp-fa282037-879a-490c-9fca-8b50d0200611

Signature: mozilla::net::nsSocketOutputStream::Write

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1222933 REOPENED --- crash in nsSocketOutputStream::Write due to PR_Write interception

FredMcD
FredMcD
more options

One possibility was malware.

Further information can be found in this article;
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently.
If one program misses something, another may pick it up.