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FireFox to citizensbank.com gets "Access Denied on this server." Works if use Edge.

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WTC71
WTC71
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FireFox to citizensbank.com gets "Access Denied on this server." See details below. Works if use Edge. Perhaps Citizens Bank doesn't like FireFox? Sometimes it works, and other times not. Can get to front page and login page if use Edge.

Using Asus laptop, Mozilla VPN (turning vpn off doesn't change behavior), connected to net via WiFi and DSL.

Odd thing is can connect using FireFox from hardwired desktop. Desktop is fairly old, laptop fairly new.

Failure details:

Access Denied You don't have permission to access "http://www.citizensbank.com/promo/featured-products.aspx?" on this server.

Reference #18.da9c3a17.1675614872.1d28c1c6

FireFox to citizensbank.com gets "Access Denied on this server." See details below. Works if use Edge. Perhaps Citizens Bank doesn't like FireFox? Sometimes it works, and other times not. Can get to front page and login page if use Edge. Using Asus laptop, Mozilla VPN (turning vpn off doesn't change behavior), connected to net via WiFi and DSL. Odd thing is can connect using FireFox from hardwired desktop. Desktop is fairly old, laptop fairly new. Failure details: Access Denied You don't have permission to access "http://www.citizensbank.com/promo/featured-products.aspx?" on this server. Reference #18.da9c3a17.1675614872.1d28c1c6

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cor-el
cor-el
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN then try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network: Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Options/Preferences) to see if that fixes it.

I've seen cases where having enabled "Resist Fingerprinting" was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work then you can try "Forget About This Site" in the right-click context menu of an history item.