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Office 365 Outlook is now frozen. I cannot open outlook folders or mail. Can't access Options either. Works fine in IE.

  • 5 odgovora
  • 11 ima ovaj problem
  • 8 prikaza
  • Posljednji odgovor od marika200

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Office 365 Outlook is now frozen in Firefox. I cannot open Outlook folders or mail. Can't access Outlook Options either. Works fine in IE. Running latest Firefox, Win 7 and Office 365/Office 2010 Cheers John

Office 365 Outlook is now frozen in Firefox. I cannot open Outlook folders or mail. Can't access Outlook Options either. Works fine in IE. Running latest Firefox, Win 7 and Office 365/Office 2010 Cheers John

Svi odgovori (5)

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Were you able to access the site normally until recently, or has it never worked correctly? If the problem is recent, try the following. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try logging in again and reloading the page. Does that help?

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If you have increased the minimum font size then try the default setting "none" in case the current setting is causing problems.

  • Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow websites to choose their fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
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I've got the same problem and I'm reading all of the above. Really???? You want ME to suddenly become a computer programmer when all I want to do is read my e-mails? It's funny that I can use Internet Explorer and read my e-mails, but not with Firefox, and it's only been recently. Looks like to me that you and Outlook need to get together and figure this out. I do not like using Internet Explorer at all because it's so slow and it's not so easy to toggle on it.

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Hi marika200, I realize there's a lot of text there, but pressing 3 keys at the same time, then opening a dialog and clicking a button a few times, is really not computer programming. And then you'll be empowered to solve similar problems in the future. Are you willing to give it a try?

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LOL It worked! Thanks for your help. I will keep this handy in case I need to do it again!